Privacy Policy

We collect various types of information to provide and improve our services:

Personal Information You Provide:

• Registration Information: Name, username, email address, phone number, date of birth
• Identity Verification: Government ID, passport, proof of address (when required)
• Payment Information: Banking details, Easypaisa/JazzCash numbers, crypto wallet addresses
• Communication: Messages, emails, chat transcripts when contacting support

Information Automatically Collected:

• Device Information: IP address, browser type, operating system, device ID
• Usage Data: Games played, bets placed, transaction history, login times
• Location Data: Approximate geographic location based on IP address
• Cookies: Session data, preferences, and analytics

We use your information for the following purposes:

• Create and manage your account
• Process deposits, withdrawals, and transactions
• Verify your identity and prevent fraud
• Provide customer support and respond to inquiries
• Send important service announcements and updates
• Analyze and improve our Platform performance
• Comply with legal and regulatory requirements
• Detect and prevent problem gambling
• Personalize your gaming experience
• Send promotional offers (with your consent)

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic Platform functionality (login, security)
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how users interact with our Platform
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences. However, disabling essential cookies may affect Platform functionality.

We may share your information with:

• Service Providers: Payment processors, identity verification services, hosting providers
• Regulatory Authorities: When required by law or to comply with legal obligations
• Law Enforcement: In response to valid legal requests
• Business Transfers: In the event of merger, acquisition, or sale of assets

We implement robust security measures to protect your information:

• 128-bit SSL Encryption for all data transmission
• Secure Data Centers with 24/7 monitoring
• Regular Security Audits and vulnerability testing
• Access Controls limiting employee data access
• Two-Factor Authentication for sensitive operations
• Automated Backup Systems for data recovery

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

You have the following rights regarding your personal information:

To exercise these rights, contact us at privacy@9xbet.com.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Active Accounts: Data retained while your account is active
• Inactive Accounts: Data retained for 5 years after last activity
• Closed Accounts: Data retained for 7 years for legal and regulatory compliance
• Transaction Records: Retained for 10 years as required by law
• Identity Verification: Retained for 5 years after account closure

Our Platform is strictly for users aged 18 and above. We do not knowingly collect information from individuals under 18. If we become aware that we have collected personal information from a minor, we will take steps to delete it immediately.

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by regulatory authorities
• Data Processing Agreements with all service providers
• Regular compliance audits and assessments

We may update this Privacy Policy periodically. Changes become effective when posted. We will notify you of significant changes via:

• Email notification to registered users
• Prominent notice on our Platform
• In-app notifications

Continued use of our Platform after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your data:

We aim to respond to all privacy-related inquiries within 7 business days.